A play that was written by Arthur Miller in the 1950s Essay Example for Free

A play that was written by Arthur Miller in the 1950s Essay The Crucible is a play that was written by Arthur Miller in the 1950s. The play was originally produced in 1953 at a time where McCarthyism was at its peak. This was a time of American paranoia when Americans believed that the Russians were planning start a war with them. The Americans accused members of the society of been a communist spy for the most trivial reasons. It was a situation of hysteria. This was very similar to the situation in Salem two hundred years earlier. The people of Salem would believe anyone to be a witch even if they had very little or no evidence. Salem was governed by theocracy this meant the church ran the local government, therefore they had orthodox religious beliefs. Arthur Miller compares these two situations to show that we all should learn from past mistakes. The past events in Salem contributed to the situation in 1950s America, this shows Causation. The title reflects the play because a crucible is a container used to expose its contents to very high temperatures, this can cause impurities to rise to the surface, its metaphoric meaning is a place of severe test or trial. In the play eighteenth century Salem becomes a Crucible, Judge Danforth creates a situation in which he is trying to force the supposed witches to the surface and purify Salem. Miller uses dramatic techniques to maintain the audiences interest the message that Miller conveys is to learn from your mistakes and not to jump to conclusions. Abigail changes the way she acts when interrogated by Hale. Abigail has previously been perceived as a dynamic and powerful individual however when Rev. Hale questions her she comes across as very desperate and paranoid. This is shown when Abigail says, I am a good girl, a proper girl. She attempts to make herself out to be a model Puritan, Parris and Hale are manipulated but the audience knows that Abigail is no telling the truth, this is dramatic irony. The playwright Arthur Miller presents Abigail to be extremely deceptive and two-faced, as he wants the audience to dislike her. This is shown when Abigail notices an opportunity to blame Tituba for the unchristian and unlawful activities that she has committed. For instance Abigail blames Tituba for making her laugh in the middle of prayer and for waking her in the night and Abi finds herself naked. Miller does this to give an insight of the sin Tituba is not given the chance to object or justify Abigails accusations. An example of this is Mister Reverend, I never. And Hale interrupts her by saying Tituba I want you to wake this child. Reverend Hale is not interested in Titubas defence but her satanic influence. This shows that Hale does not pity Tituba he hears that which he wishes to hear. This reveals that the citizens of Salem will believe what they are told, they follow the majority. When Tituba enters the room Abigail immediately puts the blame on her. This shows that Abigail was under a lot of pressure, so much so that she transferred the blame onto the first person that entered the room. Tituba was not expecting Abigail to blame her. She shows this when the stage directions are shocked and angry Tituba previously considered Abi to be a loyal and honest person. Tituba has misinterpreted Abigails character. Miller increases the tension as the audience sympathises with the slave since her English is bad and she is been tricked into admitting something she has not done. When Abigail mentions the word blood, Parris Mrs Putnam and Tituba all repeat it. This reveals that the incident that took place in the forest was not as innocent as was first thought. It shows that in fact it was a lot more sinister. The repetition of this key work creates tension since repetition creates a sense of hysteria. Miller reveals this information to increase the audiences interest. The characters that repeat the word blood are insecure and gullible.

David Merrill’s Component Display Theory :: Teaching Education Essays

David Merrill’s Component Display Theory Introduction David Merrill’s Component Display Theory is based primarily on the same assumptions as Robert Gagne’s Events of Instruction. They both agree that different types of learning require different types of procedures for teaching as well as different types of assessment means. However, the component display theory is primarily concerned with teaching individual concepts and arranges instruction to provide learner control (Braxton, Bronico, and Looms, 1). What is the Component Display Theory? The component display theory is design strategy for designing instruction. It focuses on a single idea or objective at a time. It is used mostly after a task analysis has been performed (Anglin, 1995). The component display theory provides a list of prescriptions for designing instruction for different kinds of instructional outcomes. The component display theory is a type of analysis that emphasizes on different components of instruction for different types of instructional goals. The component display theory is an attempt to create the best combination of instructional strategies to produce a particular learning outcome (Reigeluth, 1999). The component display theory is divided into two parts: content and performance. The content dimension is comprised of facts, concepts, procedures, and principles. The performance dimension is comprised of remembering, using, finding, and generalities. (Merrill, 1). The different dimensions of the component display theory are related in a matrix format. The component display theory is used to design an instructional strategy. The first step is to identify the performance level and content classification. This is accomplished by comparing the instructional objective with the content classification. The second step is to examine the primary presentation forms. The four primary presentation forms are rules, examples, recall and practice. Depending on the performance level desired and then content classification, a different performance presentation is preferred. This also includes determining the practice requirements. Rules: expository presentation of a generality Examples: expository presentation of instances Recall: inquisitory generality Practice: inquisitory instance *Definition Source: Merrill The third step is to examine the secondary presentation forms. The secondary presentation forms include prerequisites, objectives, helps, mnemonics, and feedback. These "outline specific considerations which enable students to acquire the concepts more effectively" (Anderton, Parry, Twitchell, 1990). They are also more elaborative and supply more information than the primary presentation forms. The three steps above provide a guideline for constructing an instructional design strategy. However, each step of this design process will involve different variables and constraints depending on the type of instruction being designed.

Personal and Professional Development Plan Essay

Executive SummaryI am Saung Thet Zune Soe. I am attending MBA at Myanmar Imperial College and performing as a general manager at La Yeik Wah General Co.ltd. In my MBA program, I have studied personal and professional development subject and that subject gives me abundant of knowledge about how to align and develop myself with my personal and professional objectives. So after accomplishing that subject, I have decided to conduct my personal and professional development plan. Company ProfileLa Yeik Wah General Co.ltd was founded in 2004 by the founder U Win Nay Soe and Daw  Cheery. It was started with small family business like agriculture and landscaping. It has its agriculture branches in Taunggyi. Then it was developed into mining company in 2010. It has some gold mine in Shwe Kyin and other mineral mines like gypsum in Mout Mal, Shan state and Granite mine in Tha Tone, Kayin State. In 2012, it exported minerals like gypsum and granite to the Korea. In 2013, it co-operated with Hanbaek International Trade Company from Korea and started doing export, import and entertainment. It exports; sweet potato starch and other agriculture raw products to Korea and import back healthy juice and herbal medicine, cosmetic, cigarette and juywi cookie from Korea. It is now develop into a large company form the small business company. There are various department under La Yeik Wah, they are Marketing Department Operation Department Finance and accounting Department Human resource Department Research and Development Vision Our vision is to become one of the successful business operations in the country. Mission Our mission is to provide the best service and product to the customers with reasonable price. Objectives To get 10% profit within a year. To be the very successful entertainment company in the end of 2014. To penetrate the local market in a year with entertainment sector. As a general manager and a key member of the company management level, I am responsible for managing the whole organization’s operation and direction. I need to make sure that company goals are met in a timely manner with effectively and efficiently managing personnel and resources. Together with role of General Manager, my duties include managing overall operation of various departments with direct dealing with the department head, motivating and coaching team leader with frequent one-on-one focused discussion, reviewing financial statement and reports to measure productivity and margins and profits of the business with determining areas of cost reduction and cost improvement. Underneath is the job description of general manager of La Yeik  Wah General Co.ltd. Job Description of General ManagerJob Title: General Manager Report to: Managing D irector Location: Yangon Job Purpose: Obtains profit contribution by managing staffs; establishing and accomplishing business objectives Min roles and responsibilities Increases management effectiveness by recruiting, selecting, orienting, training, coaching, counseling and disciplining managers; communicating values, strategies and objectives; assigning accountabilities, planning, monitoring and appraising job results; developing incentives; developing a climate for offering information or opinions; providing educational opportunities. Board of directors, including arranging meetings and agendas, attending and minting meetings. Provide recommendation regarding investment and cash strategies. Provide vision regarding overall financial health of the company. Insure accurate documentation of production and quality control data and records. Ensure good housekeeping at all sites at all time. Assist in development of forms and tools to increase company efficiency and risk management. Builds company image by collaborating with customers, government, community organizations and employees; enforcing ethical business practice. Understanding of law and business law of Myanmar. Contributes to team efforts by accomplishing related results as needed. Required skills and ability College Graduate or Equivalent experiences Proven skills of business and financial management Ability to work in proactively diverse and inclusive organization Excellent interpersonal, verbal and written communication skills Ability to manage and supervise a staff team Effective problem solving and mediation skills Ability to share skills and knowledge with others Ability to multi tasks and work in a fast paced office settings To adept change easily in a short period Proficiency with office computers equipment and software Ability to cope with stress, conflict and crises. Proficiency in international language like English and if possible Chinese. Ability of good decision making skills. Experiences of working with board of directors and committees. Time management skills Effective leadership skill After I have reviewed the requirements of the general manager, I found out that skills could be differentiated into personal and professional skills. Professional skills are skill acquired by individual that is necessary in the specific professional and job-related fields, which include strategic leadership skills, analytical skills, change management, coaching and training skills. Personal skills are attitudes that attribute for successful interacting with superiors, colleagues, customers and suppliers, government and community organizations, which include interpersonal skills, decision-making skills, stress management and time management and communication skills. Personal skillsInterpersonal skillsInterpersonal skills are relationship-building skills that we use to interact with others in reinforcing organization goals and objectives. People with strong interpersonal skills are more likely to success in both personal and professional lives with optimistic, confident and appealing c haracteristics. Therefore, interpersonal skills are one of the critical factors that will convince success and happiness of individual with verbal and non- verbal communications. We can determine strong personality skills by situational judgment tests and 360-degree feedback from the others. Direct observation with team interactions and performance based assessment which mostly involved collaboration with team works will also help to reveal interpersonal skills. Decision making skillsDecision making is the act of choosing one to reduce more complicated decisions to simpler within available choices by using either intuition or reasoning approach. For effective decision making skills, various methods from simple rules to complex procedures has been developed varying on the nature of action and its complexity. To have right decision making skill, keeping a record of all-important decisions and its consequences will highlight for improving decision making in the future. Poor choice will lead to bad deci sion and affect the organization financial statement and improvement. For assessment methods of decision making skills, decision matrix analysis and paired comparison analysis can be used. Management questionnaire will also provide  for reviewing of necessary skills to make firmed decision. Role-play assessment method can also be used for measuring decision-making skills. Stress ManagementStress management is coping with the stress response when we face overwhelming burden and demands. Stress is a common problem we found in today’s complex environment resulted from obstacles of personal and workloads. Being prolonged to long-term stress will affect physical, emotional and mental health of human beings. To determine the efficiency on stress management, we can assess with observation method on psychological and physiological symptoms from the consequence of pressure. Regular heath check-up also can assess in determining to overcome pressure and handle stress management. Time managementTime management is effective use of our time to harmonize the conflicting demands of time for personal, professional life and in many other aspects of life. Effective time will help to stress out and to do everything in a limited time-bound. Procrastinating and laziness are resulted from ineffective use of time management and we can face failure in life. Once we can identify strategies to improve time management, we can adjust our routines and pattern of behaviors to reduce time-related stress in our lives. To assess time management control method, we can figure out with self- assessment method. Moreover, we can set up deadlines and review whether the deadline is meeting on time or not. Feedback from co-workers and friends will also give assessment to managing our time. Communication skillsCommunication skill is the key to build up strong quality relationship with others by speaking out clearly and concisely to get easy to understand that the message we sent is clearly understood by other receiver. Respect other concerns, listen attentively and determining how to support others from others viewpoint will help communication skills improved. Review from the clients will help to improve the communication process and working relationship for future opportunities. We can evaluate communication skills with presentation and participating in -group discussion. Writing test and language proficiency test will provide a clear view of communication skills. Language proficiencyThe proficiency in language becomes one of the most important personal skills in today business environment. As Myanmar has opened trade policy and most of the censorship had stopped, there are a lot of foreign companies that enter into Myanmar business market. English becomes one of the required skills. Every  GM should proficient in at least English. The favourable opportunity comes to the number of language that person could use. The proficient in English, Chinese, Japan, Korea and Thai has become popular requirement skills during 2013 and 2014 in Myanmar. Professional skillsStrategic leadership skillsLeadership is influencing people towards goals accomplishments building personality beyond their normal limitation. Leaders inspired others to follow the same path as them with making even greater things happen and motivating fellows to work willingly towards achievement of organization objectives. Lack of leadership skills in the organization will affect dramat ic impact in the organization by moving too slowly, and direction lost with losing in decision-making. To assess the leadership skills, we can verify in-group seminars; workshops and team building exercise and find out his leadership quality. Judgment on employee feedback questionnaire to subordinates and superiors will claim leadership skills as well. Strategic change managementChange management transforms organization to desired future state aligning the business with modified environment for better alternative strategies. Change management implies when there has resistance to make a change and to improve the dissatisfaction of current strategies with better opportunities. Work transparency ethnic and the ability to influence others simplify and ease when applying change management to the organization. We can assess change management skills by the negotiating abilities and change management knowledge test. The extent of quality of relationships on building of mutual trust and understanding and influencing on the followers and upward will determine change management skills. Analytical skillsAnalytical skill is the ability to visualize, articulate, and foresee the concepts with logic thinking and figuring out the solution s to both complex and uncomplicated problems. A systematic business analysis is the key to organizational planning to get sustainable competitive advantage in challenging economy and complex global business environment. Analytical skill will have great impact on reasoning of situational analysis and problem-solving skills as well. To testify the analytical skill, reporting on the future business trend with possible change and solutions will determine individual analysis skills. Examining on business case studies and frame questions will verify analytical skills. Coaching and training skillsCoaching and training is a process that enables continuous learning  and improvement with more sufficient and effective in accomplishing success in organization. These programs will help to develop valuable new skills, tools and behaviours with focusing on organizational needs. With on-going training and coaching programs, it offers unique opportunities for both trainer and trainee with development in authentic and powerful coaching and lead ership integrating performance for organizational development. Coaching and training skills can be assessed by performance improvement of trainee and feedback from trainee. Understanding of lawNowadays, being understands in law becomes one of the most important facts for the upper management level managers. As working in a export and import company the manager need to understand at least company act, investment law, foreign investment law, labour law and export and import license. Understanding of this can help in dealing with different foreign companies or local companies. Analysis on skill sets of general manager For the stress management, we need the nearest gym from home for the everyday convenience. I need quiet place for the having rest and meditation. I need strong support from the family and to friends to open my feeling and listen what I will say. For the time management, we need an alarm clock or the clock that we could see clearly when I am at office. I need to know the peek hour to avoid going out to unimportant places. I need to know the heavy traffic places to make sure extra or advance time before going out for appointments. For the language skills, I need a good tutor to monitor my improvement and to train me more proficient in language skills. Co-operation from the colleague and staffs are the most important essential things for me to improve strategic change management. I need financial support and other additional help from the upper level management. For the better understanding of accounting, I need course books and internet for the self-study and also a good tutor to asses s my improvement. Outcome According to following above procedures, my stress tension has been fallen and I can finish almost every test in timely manner. The proficiency of my Korea language skill has been improved according to frequent self-learning like watching movie and listening songs. In addition, my scope of knowledge on change management has inclined alongside with people skills and good communication. By studying LCCI, I have improved not even in financial and accounting but also with office software like Microsoft Excel. Review and control Check physical and mental test with consultant every month for the level of stress I could handle and reduce every month. Check the checklist every week for time management and consider how far I could stick with the schedules and daily or weekly plan. Keep practising with native speakers can improve my level of language. The period of time that an employee could adapt the change can prove how far I could influence and lead them for change. The increase in efficiency and output during change also proof the success of my strategy on change management. Successful management on company monthly or annually financial management can prove my increase in financial skills. If one or more of my performances have been fallen in certain week or month, I will recheck the reason and take serious plan to implement and train my weakness. We can improve our personal and professional development plan by using various assessment methods. For me I will take feedbacks and recommendation from my colleagu es, friends and family for both personal and professional skills. I will use self-appraisal and 360 appraisal methods to improve personal and professional skills. Appropriate methods for preferred learning styleEveryone has different learning styles and a person can adept more than one learning styles. Learning styles differ for personality types and the subjects they are studying. David Kolb’s Learning StyleKolb learning style is firstly published in 1984 based on work by Dewey and Lewin. Kolb learning style is currently widely accepted by academic world both by teachers and learners as fundamental concept of learning behaviour based on human nature. The training cycle also known as four distinct learning styles examine the way people generate from the concepts that guides their behaviour in new situation and improves their effectiveness. This self-description test measures learner’s strength and weakness relying on  four-stage cycle: concrete experience (feeling), reflective observation (watching), abstract conceptualization (thin king) and active experimentation (doing). Concrete learning style leads to observation and reflection. With the reflection, it then assimilated into abstract concepts and swing into active experimentation. The outcome which is resulted from combination of two preferred styles with two-by-two matrix of the four stage cycle is known as four-type definition of learning styles: Diverging (CE/RO), Assimilating (AC/RO), Converging (AC/AE), Accommodating (CE/AE). Diverging (CE/RO): These learners perform better in ideas-generation by viewing from different perspectives in gathering information and imagination to solve the problems than applying to action. They tend to work in groups with attentively listen with open-minded and assume based on the information received. Assimilating (AC/RO): These learners emphasis more on concise and logical approach on abstract concepts with preference on readings, lectures and analytical methods. They determine with clear understanding on wide-range information and organizing in logical format before practical opportunity. Converging (AC/AE): These learners are skilful at problem solving and decision making with anticipating in technical tasks and less concerned with people and interpersonal aspects. They observe new ideas, stimulate and work with practical application by finding solutions to questions and answers. Accommodating (CE/AE): These learners examine the situation with analysing on others people work and take with experiential approach attaching to new experiences and challenges. They prefer to work on team with different ways to achieve and carry out their own plans. Figure : 1 Kolb’s Learning Style Honey and Mumford’s learning cycle and learning styleHoney and Mumford’s learning style was developed based on the work of Kolb with identifying four distinct learning styles as activist, theorists, pragmatist and reflector. Honey and Mumford specify the nature of the people with their choices on own learning style as below. Activists are people who enjoy learning with the perspective of immediate experience. They have enthusiasm and inspiration of adventurous and try to do at least once. The consequences of action will be considered only after the action has been tested. They are interactive learners seeking all center activities around themselves by  involving other affairs as well as with preference on new challenging environment and bored at longer term consolidation. Theorists observe models, concept and facts with vertical – step by step logical way before engaging with the process. They analyze and draw basic assum ptions with identifying pros and cons before taking action as opposed to activists who loathe subjective judgments and lateral thinking. Pragmatist relate to the new ideas before seeking out new opportunities for practice. With interactive learning and problem based learning before practical application, they are fast and confident on their assumption with considering problems and opportunities as challenges. Reflectors learn and observe from initiative works and experience with watching from the side-lines and relate to own application. They gather information and thoroughly analyse with all possible angles and draw conclusion with others observation as well as their own. VAK/VARK ModelVAK/VARK Model is one of the popular models amongst learning style theories developed in 1987 by Neil Fleming in accomplishing of individual learning preference. In this model, identifying learner’s preference on visual learning, auditory learning, reading and writing and kinaesthetic learning differentiates four different types of learning styles. Visual learners capture and see information more with graphic display (e.g. chart s, diagrams, illustrations, hand-outs, and videos) rather than the other aspects of learning. Aural also known as auditory learners tend to receive most of their lectures and information with the hearing method (music, discussion, lectures). Impact of own learning against the achievement of strategic goalsAccording to the Kolb’s model, I am the diverging and accommodating learner. I like challenge and prefer working in-group. I like to gather information from different perspectives and generate idea from the practical situation and make decision and solve problem with experience and information I have. I am the 3 kinds of learners out of four when considering with Honey and Mumford’s learning style. I am the activist, pragmatist and reflectors. I am very enthusiasm when learning, I like challenges and I am very practical. I also learn from problems and experiences. I try not to make the same mistake twice. I also learn from the books and other people experiences but I m totally not a theorist, I hate theory. I rarely follow the theory from book. I want to create and generate new ideas and new formula for my business. I  prefer self-studying. I wish all those learning style would help me improving my perso nal and professional development plan. Reference Cohan, P.S. (15th Oct 2013). Always be ready to adapt your business change. Available: http://www.entrepreneur.com/article/229417. Last accessed 14t Sept2014. Corelli, C. (11 Jan 2009). Ten ways to help employee adapt to change.Available: http://www.cedmag.com/article-detail.cfm?id=10925388. Last accessed 14t Sept2014. no author. (no date ). Kolb’s learning style. Available: http://www.mcgill.ca/files/scsd/Kolb_Theory_of_Learning_Styles.pdf. Last accessed 14t Sept2014.

Essay On Check Welfare - 1121 Words

I was dispatched to address listed reference to check welfare on Mr. Thomas White. When I arrived on the scene, I knocked on the door several times but nobody came to the door. I and Deputy Soult check around the premises and look through the windows but was not able to find or see anyone. I then made contact with Mr. Kim the son of Mr. White and he stated that last time he spoke to his father was yesterday 12/17/17 at 6:15 PM. Mr. Kim stated that he tried calling his father today at the same time but did not answer so he called the neighbor to go check on his father. Mr. Kim stated that the neighbor told him that Mr. White truck was not at the residence. Mr. Kim stated to me that it was not like Mr. White to not be at home at this†¦show more content†¦White was there but they advised him no. I then asked if he can describe the truck that Mr. White drives. Mr. Kim stated that it is white in color Dodge Ram 2015 and has a black grill on it. Mr. Kim state that he does not know the tag number. I then advised him that I will broadcast a countywide BOLO, so we can have officer looking for him or the vehicle. Mr. Kim stated that there is a spare key in the garage that we can use it to gain access of the residence to make sure he is not in his room. I advised him that my office policy states that we can not go inside without someone who has access come inside with us. I advised him that we will call him back if we find anything new. I also advised him if he make contact with Mr. White to let us know. I then spoke to Deputy Honeycutt and advised him what was going on. I then made contact with the next door neighbor and asked them if they had seen Mr. White or a white truck leave the residence. They advised me that they were not home all day. They advised me that they be in Wilmington the whole day and has seen him today. After making contact with the next door neighbor I contacted Communication and gave them the detail so they can put a BOLO out for Mr. White and his vehicle. Communication then advised me that they had entered him in NCIC, NIC # M604318433. After speaking to communication I made contact with Carteret Health Care, Carolina East, Vidant Medical, and OnslowShow MoreRelatedAmerica Doesn’t Need More Welfare Checks Essay1042 Words   |  5 PagesAmerica Doesn’t Need More Welfare Checks nbsp; The United States recently experienced one of the greatest booms in our economic history. More people were working than ever before. People were buying houses at a faster rate than they have in decades. Yet there were many people still living from paycheck to paycheck, or welfare check to welfare check. The subject of welfare stirs different passions in different people. 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John Stuart Mill, And The Deontological Theory Of Ethics

Frequently brought up in modern conversations between â€Å"everyday† people and behavioral researchers alike, issues regarding morality and ethics have become increasingly prevalent. With the current global political climate drawing attention to and/or raising awareness for various humanitarian crises, such as the massive destruction in Puerto Rico that has left the entire island in ruin or refugee Rohingya people fleeing persecution in Myanmar and Bangladesh, it is imperative to understand the logistics of possible relief efforts through a philosophical lens. Two well-developed theories that offer solutions to such problems are Utilitarianism, proposed by John Stuart Mill, and the Deontological Theory of Ethics, advocated for by Immanuel†¦show more content†¦Although originally postulated by Jeremy Bentham, this theory that advocates for the greatest good {sunnum bonum}flourished under the formulation of John Stuart Mill. A commonly simplified principle, the greates t total net good is similar to that of a mathematical formula {taking all of the effects of an action, applying them to everyone affected, and finally subtracting the totality of bad effects from that of the relatively good ones}. Assuming that true â€Å"happiness† is a state of pleasure that is lacking any elements of pain, Mill introduces the concept of Higher and Lower Pleasures in order to differentiate between stimulating intellectual sentiments and mere physical sensations. (Mill, 6) To this end, one would assume that as a hedonist, {one that perceives a good or successful life to consist of the pursuit and experience of pleasure} Mill’s position on both Rescue I and II would be that that saves the most people, regardless of the circumstances. 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The Penguin Atlas Of Women - 895 Words

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Effective Business Communications and Issues †MyAssignmenthelp.com

Question: Discuss about the Business Communications and Issues. Answer: Effective Business Communications Effective business communication skills are essential to the successful workmates and consumer interactions. Both the communicator and the listener have equal duties to make the message clear, however efficient communication goes far beyond simple hearing and speech. Other than that, other communication methods such as body language, word choice and tone of the voice, communication style, and message clarification among other communication styles must come into play. Therefore, this paper intends to examine five diagnostic tools, two communication issues, reflection of the recent professional interactions, literature review on the two issues, and action plan. Five Diagnostic and Reflection Tools One of the areas that need changes in a business is the communication sector. Business diagnostic communication tools in the current days are helping the small, medium-sized as well as large companies to successfully achieve all of the above. The five diagnostic tools related to communication include social intranet software, private, chat tools and group messaging, issue tracking software, internal blogs and videos, and discussion forums (Bachate, 2016). These tools can be used to analyze assertive communication style in various ways. Assertive is the capability of an individual to clearly express his or her thoughts and feelings through honest, open, and direct communication. This style of communication can be analyzed through the use of the five communications tools. Social Intranet Software Every organization is in a transitional process and needs internal communication improvement for it to adjust to the current technological advancement. The study shows that assertive communication style can be done through the use of information technology by looking at the few symptoms such as: Not having the correct way to stay up to date with what is happening within an organization pronouncement and news. The breakdown of communication between employees and departments Missing of documents Lack of clear and standardized orientation policy for new employees and interns Too much paper work Therefore, it is clear that having social interactive software can help individuals to put forward their assertions where response can get relayed in real time thus improving communication within workplace. (Harris, et al. 2016). Private, Chat, and Group Messaging Tools Private, group messaging, and chatting tools help project teams and groups to be more effective in the workplace. The ability to bring teams together through these tools provides an opportunity for one to communicate his or her views in a more effective and simple way of reporting progress. These tools provide a perfect business communication platform because one is able to ask questions directly for their needs to be met, while willing to accept rejection. (Baesens, et al. 2016). Issue Tracking Software Issue tracking software enables employees to forward a case, get it directed to the concerned employee, and have it resolved on time. It also assists in centralizing customer support questions, tracking team productivity, prioritizing the most vital questions, and collecting essential customer feedback. Internal Blogs and Videos It is also possible to use assertion communication style through internet blogs and videos. It is because people believe in what they see. Any good looking content will attract people to wanting to read. Therefore, one can communicate to the internal teams by providing great content, while being ready to accept comments whether positive or negative (Boyle, et al. 2014). Additionally, creating training videos, video messages, and behind the scenes footage can be helpful in increasing retention and engagement amongst employees. Discussion Forums Lastly, a person can use discussion forums to put a cross his or her thoughts and feelings. Also, an organization can use such forums to provide orientation to the new employees. Moreover, the discussion forums provide a space where employees may ask questions, talk about workplace problems, and discuss projects that may help in bonding everybody in an organization. Findings of the Tools From the five diagnostic tools, it is evident that companies can improve their internal communication strategies through the use information technology platforms. These tools are capable of helping the company to increase efficiency across the board, simplify IT management, discuss issues and find solutions, motivate employees, and to find the best solutions for the employee issues. My opinion from the findings is that IT provides various platforms through which one can use to make simpler all the communications within an organization. The organization can reach to its employees without having to talk to them verbally and still get feedback. Also the employees can raise issues they are facing through the discussion forums, group messaging, charts and social intranet software, and being answered satisfactorily through the same media. Two Main Communication Issues The two main communication issues are: Failure to edit the work, and Not being assertive. When one fails to edit any information before it reaches the recipient and later finds out that it had errors, the sender may end up looking messy and unprofessional. This can result to more serious consequences such as lose of revenue, tarnishing ones reputation and upsetting of customers. (Gray, 2017). On the other hand, not being assertive can lead to disappointment and embarrassment. Assertiveness means stating what one needs, while considering the needs of others. Assertive person may not get his or her way, but has a high chance of reaching a compromise due to being clear about an agenda. Two Recent Professional Interactions In a previous companys weekly meeting Tom undermined Brandy and Brandys patience started to wear thin. Tom did the same in the next meeting; Brandy again got humiliated and decided to tell him how he made her feel. However, when she was about to face him, she lost her nerve. Tom continued with his comment, but she couldnt have courage to speak to him. She feels disappointed with herself, but gave up to the situation. In this case, if Brandy could have learnt to be more assertive, she could have stood up for herself, and became strong and confident communicator. Other than that, in another situation George who is an employee wrote a letter to his employer explaining the reason why he was not able to go to work. In his letter, he failed to mention the duration he will be out of work. He later realized his mistake of not editing his letter and got disappointed and got worried about his job retention. If he could have edited his letter then the communication could have been clear and effective. Literature Review The two issues from my diagnosis and reflection of the communication diagnostic tools are: Lack of assertiveness, and Not preparing thoroughly. Not being assertive means the desire to win without considering for the other peoples view or feelings. It means failing to state what you want and standing up for your point of view, while disrespecting the rights and believes of others. On the other hand, not preparing thoroughly is the failure of an individual to correct mistakes or think before communicating. Lack of Assertiveness It is not always easy to identify the exact assertive character. This is because there is a thin line between assertiveness and anger, and the difference is confusing. However, the difference is that assertiveness is centered on balance. This means that it requires a person to be straightforward about what he or she needs, but bearing in mind the rights and needs of others. An assertive person is self assured and is able to get his or her view across in a firm, fair, and an empathy way (Gray, 2017). On the other hand, aggressive centered on winning. An aggressive person do what is in his best interest regardless of the rights, feelings, and needs of others. Such people use the power of selfishness. An aggressing boss is the one who places a pile of job on the desk of an employee in the afternoon before the employee go on vacation, and demands the work to be done immediately (Yordanova, 2016). The work needs to be done but placing it inappropriate time shows that he disregards your ri ghts, needs, and feelings. People who are assertive have features such as speech expressiveness, emotional speech, easy to oppose and counter suggestions of others, refusal, impulsive in his acts, and ready to accept praises. While those who are non-assertive do not have the ability to maintain acceptable limits between his or her needs and wants and those of others (Holland Albrecht, 2013). Non-assertive individual tends to adopt strains and feelings and to experience stressful emotions such as fatigue, anxiety, depression, and fear. The evaluation on assertiveness generated other related concepts, for example assertive communication, conflict management, and self-confidence. Other than that, assertiveness is a desirable and healthy character for every individual who communicate in a group state of affairs as long as it influences against personal weaknesses. It can lead to personal empowerment that can benefit the workplace in general. Moreover, it is possible to say that assertiveness is the product of expectations and values, which means that individuals who believe that high assertiveness expectation is harmful could be simply concerned with conserving relationships (Lear, Hodge Schulz, 2015). Further, the research from various studies show that assertiveness does not involves excess or undue amount of anxiety and fear, but represents practicing individuals rights without breaching the rights of other people. The same argument has been lauded by the scholars who said that assertiveness is learned and rely on the situation to situation. Finally, being assertive means that one should find the correct balance between apathy and aggression. It means respecting and valuing oneself, and recognizing that you are justified to get what you want. On the contrary, assertive does not mean acting in your own interest without considering the desires, rights, needs, or feelings. It is also important to know that assertive behavior might not be applicable in all workplaces. Certain national and organizational norms might prefer persons to be passive and interpret assertive behavior as bad-mannered or even aggressive. Not Preparing Thoroughly Communication issues can have more serious consequences. It is because they can tarnish ones reputation, lead to loss of revenue, or upset customers. People sometimes write emails, letters, chat, or video message without confirming grammar, tone, and spelling mistakes. This can lead passing of distorted information that could be harmful to either the sender or the recipient. The common mistake that people do when chatting, sending e-mail, and group messaging, is that they trust using spelling checkers to help correct mistakes in their messages. The problem with the spelling checkers is that they do not pick up words that are used incorrectly (Leaf, Taubman, Milne, Dale, Leaf, Townley-Cochran, McEachin, 2016). The best thing is to proofread the work and to use dictionary where possible to look up any word that you are uncertain about. Additionally, it can be hard to see mistakes in a personal work; it is therefore, commendable to consider asking a teammate to look over the document before distributing it to the discussion group or sending it to a client. Otherwise, read the work loudly to make it easier to recognize tone and typing errors(Mtt, Laakso, Tolvanen, Westerholm, Aro, 2016).After realizing the errors, it is vital to take some time to reflect on the document, and correct the mistakes. Moreover, when sending a sensitive e-mail, it is essential to type the information in word processing program or in a blank email with no recipient, proofread, and then paste the text into the new message area. This way will prevent accidental forwarding the previous information together with the new message (Yordanova, 2016). Again, if you are sending a confidential or sensitive attachment, make sure that there is no tracked changes or commentaries can be found, and ensure that the correct message is sent. Although, everybody makes mistakes most of the time, editing the work before it reaches its recipient can help in protecting ones or an organizations reputation. However, avoiding the most common mistakes, which include failing to edit your work, accidentally breaching individuals privacy when forwarding e-mails, and being non-assertive you will be able to protect your reputation and that of your organization (MacDermott Ortiz, 2017). The key to good business or personal communication is to put into consideration about the needs of the audience. Furthermore, because communication is a two-way process, one should be ready to be asked questions, and listen to the recipients response (Brink Costigan, 2015). Good communication can enhance the relationship in working place, and help in providing job satisfaction. Action Plan My vision is to achieve better communication skills within the next six months. Some of the plans that I will put in include: Undertaking specific short courses such as Communicating with impact Undertaking advanced post graduate communication courses at Bond University a reading plan to acquire conceptual knowledge, that may include specific communication texts and self-help books Maintaining of personal journals reflecting on communication interactions, Identification of a mentor Communicating With Impact In the first and second months, I intend to take Communication and impact course to help me in identifying communication problems and how to overcome them. The course provides the students with an opportunity to ask questions and to get the information. Other than that, the course assists the students to further build the information they already have. Moreover, the student is able to communicate by taking personality differences into account, and recognize and manage body language. Furthermore, the course also helps the student to give and to receive effective feedback (Holley, 2016). Lastly, the course also helps one to craft messages that help in getting communication skills puts across. Having all these will assist my communication skills and make me recognize how to be assertive but not aggressive communicator. Advanced Post Graduate Communication Courses After completing Communication and Impact course, I intend to pursue a Masters of Communication (Professional) at Bond University. This will allow me to further my professions in communication by equipping myself with a suitable mix of practical and theoretical knowledge that will improve my communication skills. It culminates with a professional segment that comprises of expert assortment, field project and the project report (Devi, Rekha, Satpal, 2015). With such knowledge I will be able evaluate my communication style that will best fit my audience. It will also allow me to get what I would need, while respecting the rights and needs of others. A Reading Plan to Acquire Conceptual Knowledge Furthermore, while pursuing my Masters course, I will also set side my free time for a reading plan that will involve looking for resources that are beyond what I have learned in the college and beyond the textbooks provided in the course. It will involve consulting more than one library or internet source. On the other hand, I will have to read books such as Verbal Judo: The Getle Art of Persuasion by George J. Thomson, Just Listen: The Secret to Getting Through to Absolute Anyone by Mark Goulston, and Crucial Conversations: Tools for Talking When Stakes Are High by Grenny, Patterson, Ron, and Switler. Reading these books and visiting various internet sites will help me to improve my communication skills both in written and verbal forms. Additionally, the books will also assist in improving the language of communication, thus, helping in reducing spelling and grammar mistakes (Anuradha, Thirunagari, 2016). Maintaining of Personal Journals Reflection and Identifying a Mentor Lastly, in the last month, to be able to maintain personal journals reflection on communication interactions, I will have to foster a reflective and creative group that will help me in analyzing phone conversations, text messages, e-mail, face-to-face, and non-verbal gestures. Moreover, I will reach out to the University of Queensland (UQ) mentors for more advice to help me perfect my communication and interpersonal skills. Thus, I believed that adhering to my action plan, I will be able to obtain the best communication proficiency that will assist me solve the communication issues and be a better communicator. References Anuradha, Y. L., Thirunagari, K. C. (2016). A Study on the Importance of English Oral and Written Communication Skills for Engineering Students. ITIHAS - The Journal Of Indian Management, 6(3), 60-69. Bachate, A. K. (2016). Teaching of Communication Skills Using Multimedia and Language Laboratory. IUP Journal Of Soft Skills, 10(3), 48-53. Baesens, B., Bapna, R., Marsden, J. R., Vanthienen, J., Zhao, J. L. (2016). Transformational issues of big data and analytics in networked business. MIS Quarterly, 40(4), 807-818. Boyle, D. M., Mahoney, D. P., Carpenter, B. W., Grambo, R. J. (2014). The Importance of Communication Skills at Different Career Levels. CPA Journal, 84(8), 40-45. Brink, K. E., Costigan, R. D. (2015). Oral Communication Skills: Are the Priorities of the Workplace and AACSB-Accredited Business Programs Aligned?.Academy Of Management Learning Education, 14(2), 205-221. Devi, S., Rekha, Satpal. (2015). The Impact of Schooling on the Communication Skills of Engineering Graduates. IUP Journal Of Soft Skills, 9(3), 54-70. Gray, A. (2017). Personal issues on business time. Fairfield County Business Journal, 53(13), 24. Harris, K., Phelan, L., McBain, B., Archer, J., Drew, A., James, C. (2016). Attitudes toward learning oral communication skills online: the importance of intrinsic interest and student-instructor differences. Educational Technology Research Development, 64(4), 591-609. Holland, D., Albrecht, C. (2013). The Worldwide Academic Field of Business Ethics: Scholars Perceptions of the Most Important Issues. Journal Of Business Ethics, 117(4), 777-788. Holley, D. (2016). Communication is key in an emergency. Buying Business Travel, (82), 10. Leaf, J. B., Taubman, M., Milne, C., Dale, S., Leaf, J., Townley-Cochran, D., ... McEachin, J. (2016). Teaching Social Communication Skills Using a Cool Versus Not Cool Procedure Plus Role-Playing and a Social Skills Taxonomy. Education Treatment Of Children, 39(1), 44-63. Lear, J. L., Hodge, K. A., Schulz, S. A. (2015). Talk to me!! Effective, efficient communication. Journal for Research In Business Education, 57(1), 64-77. Mtt, S., Laakso, M., Tolvanen, T. A., Westerholm, J., Aro, T. (2016). Continuity FromPrelinguistic Communication to Later Language Ability: A Follow-Up Study From Infancy to Early School Age. Journal Of Speech, Language Hearing Research, 59(6), 1357-1372. MacDermott, C., Ortiz, L. (2017). Beyond the Business Communication Course: A Historical Perspective of the Where, Why, and How of Soft Skills Development and Job Readiness for Business Graduates. IUP Journal Of Soft Skills, 11(2), 7-24. Mascle, D. D. (2013). Writing Self-Efficacy and Written Communication Skills. Business Communication Quarterly, 76(2), 216-225. Yordanova, E. (2016). Communication skills and the realization of the management process. Business Management / BiznesUpravlenie, (1), 5-14.